Terms and conditions


General Terms and Conditions


1. Contact

Please send your registrations either by e-mail to office@phoenix-online.at or by using "Create New Customer".
You will receive a confirmation of your registration with the admission data for the shop.

2. Bank transfer

Transfers to Phoenix Accessoires KG 
Account-Nr. 402 33990 007 at Volksbank Vienna,


BLZ 12000


IBAN:  AT20 4300 0402 3399 0007


3. Terms of delivery and payment

All our prices are quoted net, exclusive of VAT, ex works
10 days 3%, 30 days net


4. Default interest

Even with unintentional delayed payment of the customer we are entitled to settle default interest at an amount of 10 % above the basic interest rate yearly; claims for proven higher interest shall hereby not be affected.


5. Reminder- and collection fees

In case of default, even with unintentional default, the customer undertakes to compensate for emerging reminder- and collection fees. In case we do the dunning ourselves, the debtor undertakes to pay an amount of EUR 12,- per reminder, as well as an amount of EUR 5,- per half-year for keeping the obligation in the dunning on file. Additionally the customer shall compensate for every other damage, especially those, when nonpayment results in higher interest for us to pay to possible credit accounts, regardless of whether default was intentional or not.

6. Warranty

Apart from those cases where law grants the right of change, we reserve the right to fulfill warranty obligations of our own choice by rectification, exchange or reduction of price. 


The receiver always has to verify, that the shortage already existed at the time of delivery.

The goods shall be inspected immediately after delivery. Defective goods shall be returned to the seller immediately or at the latest within 30 days of delivery, under announcement of type and extent of the shortage.


7. Copyright

All texts, pictures, animations and photographs appearing on both the website and our forms are protected by copyright and must not be duplicated or reproduced.


8. Dataprotection

All personal data, provided by the customer during the course of registration, are treated as highly confidential and shall not be passed on to third parties. Provisions of the Austrian Data Protection Act shall apply.


9. Local Court Vienna.